Privacy Policy

Complaints Policy

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognisethat there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respondpromptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out toour usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in orderthat we can rectify any problems as soon as possible.

Our Procedure

Either call us on 07541 470 154

Or write to us at ashley@ajsparks.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy anyissues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we useDispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to yoursatisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in thefirst instance on 0117 456 6031

TTF11  Version 5  December 2018